Join Jackpotjoy to get access to a number of games where you can earn good rewards. You can find all your favourite bingo, casino and Jackpotjoy slots that would bring enjoyment in your life. Find out all you need to know about Jackpotjoy (and Jackpotjoy sister sites) payment options, as well as how to make a deposit and withdraw funds from your account. We recommend using a Jackpotjoy promo code, before signing up.

Step by Step Guide to Payment

Let’s talk about 2 important things: how to fund and access the money in your account. You can also follow these easy steps on the Jackpotjoy mobile app:

How to make a deposit?

Players who have created an account with Jackpotjoy can make the deposit by following these simple steps:

  • Access the Jackpotjoy website,
  • Log in to your member account,
  • Click on the “Deposit funds” button found at the top of the page,
  • Enter the amount you wish to deposit.

Don’t forget that after making your first deposit after registration, you can get a Jackpotjoy welcome bonus on your account. Once registered, you can find Jackpotjoy promotions for existing customers.


How to make a withdrawal?

Here is a list of steps you should be aware of in order to make a withdrawal after meeting all the wagering requirements. Only by following these, you can release the welcome bonus (if you accepted one) or simply withdraw your funds:

  • Go to the Jackpotjoy website,
  • Click on the “My Account” button,
  • Then click on “Withdraw”,
  • Enter the amount of money needed to be withdrawn.

Jackpotjoy Payment Options: Jackpotjoy Withdrawal Limits

Players can withdraw a minimum of £10 and the maximum amount will depend on the Jackpotjoy payment method you choose. You may use this feature at any time and you will not be constricted by any bonus wagering requirements. You do have to wait for around 24 hours for the withdrawal process. This may also vary depending on which payment option you go with.

Bonuses are for wagering purposes and cannot be withdrawn as cash unless players have fully met their wagering requirements. In case they didn’t and the welcome bonus expired, players will be able to withdraw only the available cash balance. This doesn’t include winnings received from wagering the Jackpotjoy welcome bonus though.

When a withdrawal shows as “pending” that means that it was requested. You can check the withdrawal status in the History section of your account. There are various messages displayed and they mean the following:

  • Pending = the withdrawal has not been released yet from the Jackpotjoy system,
  • Processed = the withdrawal has been approved by Jackpotjoy and went through to the banking account (this action applies to Visa Debit holders only),
  • Success = the provider has received the funds and they should be available on the players’ card depending on the timescale set by the payment method,
  • Cancelled = the withdrawal got cancelled, the funds have been sent back to the Jackpotjoy user account,
  • Failed = the withdrawal failed to be processed.

If you have registered incorrect banking details, you can cancel the withdrawal by signing in to your account, going to “Transaction History” and “Deposit and Withdrawal History”. Depending on when you do this, you might be able to cancel it in time. If the withdrawal request was made a few days ago, it is very unlikely that you’ll still be able to annul it.

Jackpotjoy Deposit Methods

The table below lists all payment methods available to members of Jackpotjoy: 

Method of depositMinimum depositMaximum depositFeeProcessing time
Debit cards£10£20,000N/AImmediate

Going forward, if you would like to pay by card, only debit cards are available across online casinos in the UK.

On the operator’s website, there is no mention of Jackpotjoy payment fees and withdrawal time, therefore members are advised to check with their bank or with the payment service they have to find out more.

It is key to remember that you can also set a Deposit Limit by going into your account, clicking on “Responsible Gaming” and “Deposit Limits”. This option will also appear on that page when making the first deposit, at sign up. There is no subscription, which means that existing members don’t have to spend any extra money, and this option can be changed at all times.

With regard to withdrawal methods, Jackpotjoy sets a minimum withdrawal limit the same as it does with the deposit:

Jackpotjoy Withdrawal Methods

Jackpotjoy’s withdrawal time is usually within 4 hours, but it can take longer to be cleared out of the system. After this time, it depends on the selected payment method how long it takes to reach you. All withdrawals made on Fridays, Saturdays, Sundays and Bank Holidays will take longer as they’re not considered working days.

Method of withdrawalMinimum withdrawalMaximum withdrawalFeeProcessing time
Visa Debit£10 or €10£10,000 or €10,000N/A24 to 48 hours
MasterCard cards£10 or €10£10,000 or €10,000N/A2 – 3 working days

Jackpotjoy Customer Service Evaluation

New members can contact Jackpotjoy customer service for questions and problems using the following contact methods:

  • Live chat (available 24/7 on the website),
  • Email (completing an online form on the website) or using [email protected].

Customer service can help you on a matter of things:

  • Casino games including rainbow riches, slot games, deal or no deal and daily free games
  • obtaining or claiming the bonus, bonus details and coupon codes.

We recommend using the live chat function on their website.

Jackpotjoy Payment Methods FAQs

How does the account verification process work?

To verify an account, Jackpotjoy users need to know that the operator uses various digital databases that help confirm the registration page by checking the member’s name, date of birth and address. All players who aren’t able to confirm their details will have the account restricted until a confirmation takes place.

Can I cancel a withdrawal?

Yes. A withdrawal request cancellation can be done only while this action is still showing as “Pending” in the Jackpotjoy system. If the page shows “Pending Withdrawal: False”, the funds have already been sent from the system and it’s too late to cancel the process.

By doing this, members should log in to their accounts, clicking on the “History”, “Deposit” and then “Withdrawal History”. Next to the selected withdrawal, they only need to click on the “Cancel” button. For withdrawals to Debit Cards, this can take from 24 to 48 hours.

What currencies are available on the site?

For deposits and withdrawals, players can only use Pound Sterling or Euros at the moment, but the operator is working on introducing more currencies in the near future. However, if the account was be registered in Euros, members can’t play 75 Ball Bingo in Lounge or Bingo 20 using a PC or laptop yet.

Can I set a deposit limit?

Yes. Existing customers can set a daily, weekly or a monthly deposit limit.

How do I set a deposit limit?

A deposit limit can be set by signing in into the user account, clicking on “Responsible Gaming” and “Deposit Limits”.

Which Safer Gambling Tools Are Offered by Jackpotjoy?

  • Deposit Limits
  • Session Reminder
  • Account Cool Off
  • Account Self Exclusion

If you want to learn more about tools, you should check Jackpotjoy’s safer gambling tools page for more information about the tools.

If you want to learn more about Jackpotjoy, find out more about Jackpotjoy’s specials.

New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit.18+. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply. 18+. #AD